Privacy policy
This Privacy Notice applies to personal data processing under Sypro Management Limited, trading as ‘Sypro’ which is a company within ‘Pagabo Group’ of companies. This privacy notice and should be read in conjunction with ‘Pagabo Group’s Privacy Notice’, as it provides additional information regarding specific personal data processing by Sypro Management Limited / Sypro.
Sypro Management Limited (herein ‘we’ or ‘us’ or ‘our’ or ‘Sypro’) gather and process personal information in accordance with this privacy notice, and ‘Pagabo Group’ Privacy Notice as the main data controller, in compliance with the relevant United Kingdom data protection laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why, and when we process your personal data.
Sypro’s registered office is at 55 Whitefriargate, Hull, HU1 2HU, and we are a company registered in England and Wales under company number 06413057. We are registered on the Information Commissioner’s Office Register; registration number ZB685017, and act as a data controller when processing your personal data. We have an appointed ‘responsible person’, based within the main data controller, whose role is for the oversight of, and compliance with, data protection law, and they can be contacted via dataprivacy@pagabogroup.com, or by telephone using 01482 975883 and asking for the ’responsible person for data protection’, or you can address your letter post, FAO the DP Responsible Person, Pagabo Group, 55 Whitefriargate, Hull, United Kingdom, HU1 2HU.
Information that we collect
We process your personal information to meet our legal, statutory, and contractual obligations, and to provide you with our products and services, or when you are applying to us about employment. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this privacy notice, or Pagabo Group privacy notice.
Personal data processed as part of Sypro’s internal functions and processes:
- Name, gender (should you choose to give it), birth dates, etc.
- Personal identifiers, e.g., National Insurance number, work IDs, etc.
- Home address and personal contact information, phone, email, etc.
- Business contact and email details, phone, email, etc.
Personal data processed as part of operating our Online Programmes and Applications:
- Business contact and email details, phone, email, etc.
We collect information in the following ways:
Via online enquiry forms on our website, via emailed enquiries, via career applications, via general correspondence, via telephone enquiries, and/or during the use of any our products, services, etc. We may also collect personal data from one of Pagabo Group’s other companies, where they are requested by the you to pass this to us for enquiry contact, or where they believe that it is in the legitimate interest of your company, where our products/services may be of specific benefit to the operation of your company.
How we use your personal data
We take your data privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law, or only with Pagabo Group’s other companies, where we have identified that it is your company’s legitimate interest to know about products/service. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
- We collect and store your personal data when responding to your enquiry via our website, through social media, applications, the telephone or in person.
- We collect and store your personal data in providing our products and/or services and when responding to enquiries relating to these.
- This includes processing personal data within our products/services to which your company will have subscribed and use.
- This may include processing personal data within our products/services in communications between other persons of your company, when using our products/services.
- We collect and store your personal data a part of fulfilling a contract with you as a contractor working with us or as an employee of our company.
- We collect and store your personal data as part of our legal obligation for business accounting and taxation purposes.
We, may occasionally send you marketing information where we have assessed that it is beneficial to you as a client, in your business’s interests, and/or in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
Your Rights
You have the right to access any personal information that we process about you and to request information about:
- What personal data we hold about you.
- The purposes of the processing.
- The categories of personal data concerned.
- The recipients to whom the personal data has/will be disclosed.
- How long we intend to store your personal data for.
- Where we did not collect the data directly from you, information about the source of that data.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information outside Pagabo Group without your consent other than for the purposes specified in this notice or where there is a legal requirement. We use some third parties to provide the services to our business functions that enable us to deliver our services to you.
All third-party processors acting on our behalf only process or access your data in accordance with instructions from us and comply fully with this privacy notice, data protection law and any other appropriate confidentiality and security measures.
These third parties may include our legal and accountancy professionals, our network and infrastructure support providers, and our contractors supporting our product development and programming, and where these parties are required to access personal data, they will do so under a legal contract or an agreement known as a Data Protection Agreement, depending upon their contractual status.
Safeguarding Measures
We take your data privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of information security measures in place, including but not limited to:
- SSL, TLS, encryptions, pseudonymisation, restricted access, network authentication, firewalls, anti-virus/malware etc.
- Two-factor authentication (O365).
- Data is encrypted at rest and in transit.
Transfers outside the United Kingdom
Personal data of United Kingdom data subjects is protected by the United Kingdom General Data Protection Regulation (UK GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.
The Group and Group Companies use UK based services for processing internal data and information, and utilises servers based in the European Union (EU) for delivering our products and services to our clients. These are located at two locations within the EU, one for delivery of the product / service access, and the other for handling data back-ups, and secure file transfers.
These transfers to EU based processors (servers), are permitted under UK data protection law on the basis of Adequacy.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our products/services or respond to your enquiries, we will not be able to offer some or all our products/services without it.
How Long we Keep your Data
We only retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. As an example, we are required under United Kingdom tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years plus the current year, after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Your personal data is retained until such time as the contract ends and/or you delete your data. It is possible that some limited personal data may be retained after your close your account on a product for a limited period, where required under a specific lawful basis such as, fulfilling a legal obligation, and this will be retained for no longer than is required for that purpose.
Lodging A Complaint
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).
To contact the Sypro Management Limited (Sypro) / Pagabo Group:
- Postal contact: FAO the DP Responsible Person, Sypro Management Limited, 55 Whitefriargate, Hull, United Kingdom, HU1 2HU.
- Telephone: 01482 975883 and asking for the ’responsible person for data protection’.
- Email: dataprivacy@pagabogroup.com
To contact the Information Commissioner’s Office:
- Postal contact: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
- Fax: 01625 524 510
- Website Complaint Submission: https://ico.org.uk/make-a-complaint/
Cookies
How we use cookies
A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.
Cookies are widely used to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies, you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org
Cookies we store
Cookie | Type | Duration | Description |
---|---|---|---|
__cf_bm | persistent | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | persistent | 1 hour | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
__hssrc | persistent | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
__hstc | persistent | 6 months | Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_cfuvid | persistent | session | Description is currently not available. |
_fbp | persistent | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
_ga | persistent | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
_ga_* | persistent | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
_gcl_au | persistent | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
_gid | persistent | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
_GRECAPTCHA | persistent | 6 months | Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks. |
_uetsid | persistent | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
_uetvid | persistent | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
AnalyticsSyncHistory | persistent | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. |
bcookie | persistent | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
bscookie | persistent | 1 year | LinkedIn sets this cookie to store performed actions on the website. |
CONSENT | persistent | 2 years | YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data. |
cookielawinfo-checkbox-advertisement | persistent | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
cookielawinfo-checkbox-analytics | persistent | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category. |
cookielawinfo-checkbox-functional | persistent | 1 year | The GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | persistent | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category. |
cookielawinfo-checkbox-others | persistent | 1 year | Set by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others". |
cookielawinfo-checkbox-performance | persistent | 1 year | Set by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance". |
CookieLawInfoConsent | persistent | 1 year | CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie. |
eb_sticky | persistent | session | No description available. |
fr | persistent | 3 months | Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin. |
google analytics id | persistent | 10 days | Google Analytics sets this cookie to store and count page views. |
hs-messages-hide-welcome-message | persistent | 1 Day | This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed. |
hs-messages-is-open | third party | 30 minutes | This cookie is used to determine and save whether the chat widget is open for future visits. |
hubspotutk | persistent | 6 months | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
IDE | persistent | 1 year 24 days | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
io | persistent | session | OnWebChat sets this cookie to keep socket.io session. |
JSESSIONID | persistent | session | New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application. |
li_gc | persistent | 6 months | Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. |
li_sugr | persistent | 3 months | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
lidc | persistent | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
messagesUtk | persistent | 6 months | HubSpot sets this cookie to recognize visitors who chat via the chatflows tool. |
MUID | persistent | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
test_cookie | persistent | 15 minutes | doubleclick.net sets this cookie to determine if the user's browser supports cookies. |
the55group_session | persistent | 2 hours | Description is currently not available. |
UserMatchHistory | persistent | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
viewed_cookie_policy | persistent | 1 year | The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data. |
VISITOR_INFO1_LIVE | persistent | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
VISITOR_PRIVACY_METADATA | persistent | 6 months | Description is currently not available. |
XSRF-TOKEN | persistent | 2 hours | Wix set this cookie for security purposes. |
YSC | persistent | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | persistent | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
yt-remote-device-id | persistent | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
yt.innertube::nextId | persistent | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
yt.innertube::requests | persistent | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |